On the advice of the New Zealand Government, our offices will be closed from 25th of March due to the Covid-19 pandemic. Please select one of the below options to submit an online request to either

If you have any other type of query regarding your Harvey Norman Product Care Plan, please select Learn More.

We will endeavour to action all online submissions as soon as regular business operations resume.

We appreciate your patience and understanding at this time.

Product Care Team.

Make a claim

To make a claim you will need your purchase details handy to complete the claim form.  If you don’t have all your details, you may need to contact the store where you purchased your product.

Trouble Shooting

Before we get started, please complete these 4 troubleshooting steps:

  1. Is your appliance(s) plugged in correctly?
  2. Check the booklet that was provided by the manufacturer - are you able to “trouble shoot” based on the information provided?
  3. Check for any reset buttons.
  4. Does your appliance need new batteries? Or are the rechargeable batteries charged?
1  Select your brand
2  Pick your cover
product care
All purchases made on and after 6th November 2018
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product care
All purchases made between 6th May 2014 and 5th November 2018
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product care
All purchases made between 24th December 2010 and 5th May 2014
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product care
All purchases made after
24th December 2010.
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protection plus
All purchases made before
24th December 2010.
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3  Complete claim form
Please note: all fields with an * must be completed.
Product Details
Correspondence Details
Customer Contact Details
Fault Details
Store Use Only

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