COVID-19 & PRODUCT CARE CLAIMS UPDATE

Dear valued customer,

The current Coronavirus COVID-19 is having an unprecedented impact on our economy and personal lives. Your safety and that of our employees and partners is paramount. However, please be assured that we have appropriate measures in place to ensure we can continue to service you as efficiently as possible under the present circumstances.

Due to safety measures adopted by government and business partners, we may encounter unavoidable delays due to shortage of manpower or available spare parts. We apologise that in circumstances where our customers are unwell, we may not be able to service you until a later date.

Product Care Team.

Make a claim

To make a claim you will need your purchase details handy to complete the claim form.  If you don’t have all your details, you may need to contact the store where you purchased your product.

Trouble Shooting

Before we get started, please complete these 4 troubleshooting steps:

  1. Is your appliance(s) plugged in correctly?
  2. Check the booklet that was provided by the manufacturer - are you able to “trouble shoot” based on the information provided?
  3. Check for any reset buttons.
  4. Does your appliance need new batteries? Or are the rechargeable batteries charged?
1  Select your brand
2  Pick your cover
product care mobile
All purchases made on and after
1st of April 2019
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product care
All purchases made on and after
1st of January 2019
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product care mobile
All purchases made between
the 1st of January and 31st March 2019.
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product care
All purchases made between the 25th May 2018 and the 31th December 2018
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product care mobile
All purchases made between the 25th May 2018 and the 31th December 2018
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product care
All purchases made between
1st July 2014 and the 24th May 2018
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product care
All purchases made between the 1st Jan 2011 and the 30th June 2014
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extended warranty
All purchases made before
1st Jan 2011
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3  Complete claim form
Please note: all fields with an * must be completed.
Product Details
Correspondence Details
Customer Contact Details
Fault Details
Store Use Only
 

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