Questions and answers

In the event of a problem with Your Product, You may have rights at law against the seller or manufacturer of the product under warranties or guarantees expressed or implied by mandatory provisions of law.

Your Harvey Norman® Product Care Plan does not replace these rights or make them void. However, You can choose to claim under Your Plan and Your claim will be handled quickly and efficiently by Our customer service team.

For further information about Your legal rights we suggest you contact the Competition and Consumer Protection Commission at Bloom House, Railway Street, Dublin 1, D01 C576, Consumer Helpline 1890 432 432, or visit www.ccpc.ie

Making a claim is simple. You have two options either call 1800 200 503 or complete the online claim form. There are no lengthy forms to fill out all you need is you original purchase reciept.

We take our customer service seriously and want to hear about any problems that you may have had with your claim or the level of service with which you have been provided.

If a problem does arise, please call us on 1800 200 503 or email [email protected] If the matter cannot be determined to your satisfaction, please write to:

The National Warranty Manager
Unit 85/86, First Floor Boardwalk,
Omni Park Shopping Centre

We will confirm the receipt of your complaint within 48 hours of receiving it. We will endeavor to have a resolution to your complaint within 5 working days.

If you are not satisfied with the outcome of your complaint, you may refer the matter to the Financial Services and Pensions Ombudsman for independent arbitration. Visit www.fspo.ie or write to Financial Services and Pensions Ombudsman, 3rd Floor Lincoln House, Lincoln Place, Dublin 2, D02 VH29, Phone: (01) 567 7000 or email [email protected]

If you contact your original store of purchase, they will be able to provide you a printed copy of your receipt. If you cannot recall what your original store of purchase is, contact us and we can help.

Please contact us on 1800 200 503

Occasionally, faults can be caused by the use of the product outside of the operating instructions provided by the manufacturer. If you suspect a fault with your product, we always recommend referring back to the original documentation provided with your product and performing troubleshooting prior to registering a claim. You may incur charges with your claim if your product is found to not have a fault.

The date that your cover starts will depend on the date of your purchase.

Your cover starts the day after your manufacturer's warranty expires.

In order for us to provide you with a quick and easy claim registration process, we ask that you have the following items handy when calling our customer care line:

• A copy of your original proof of purchase;
• Your product brand, model and serial number; and
• Your contact details, including phone and / or email

All Electrical, Electronic and Mechanical faults your product may suffer.  For Product Care customers we also cover faults caused by dust, internal humidity and any defects in materials and workmanship.

Subject to the Terms and Conditions, your Product is covered in any country where a Harvey Norman®, Domayne®, Joyce Mayne® or Norman Ross® store exists. These countries include Australia, New Zealand, Singapore, Malaysia, Ireland, Slovenia and Croatia. 

Your cover does not cover any faults caused by physical damage, product misuse or using the product outside the manufacturers guidlines. Also, it does not cover products that have incurred a fault due to electrical surges and softwrae issues. For a complete list of exclusions please read the terms & conditions.