COVID-19 & PRODUCT CARE CLAIMS UPDATE

Dear valued customer,

The current Coronavirus COVID-19 is having an unprecedented impact on our economy and personal lives. Your safety and that of our employees and partners is paramount. However, please be assured that we have appropriate measures in place to ensure we can continue to service you as efficiently as possible under the present circumstances.

Due to safety measures adopted by government and business partners, we may encounter unavoidable delays due to shortage of manpower or available spare parts. We apologise that in circumstances where our customers are unwell, we may not be able to service you until a later date.

Product Care Team.

Make a claim

To make a claim you will need your purchase details handy to complete the claim form.  If you don’t have all your details, you may need to contact the store where you purchased your product.

Trouble Shooting

Before we get started, please complete these 4 troubleshooting steps:

  1. Is your appliance(s) plugged in correctly?
  2. Check the booklet that was provided by the manufacturer - are you able to “trouble shoot” based on the information provided?
  3. Check for any reset buttons.
  4. Does your appliance need new batteries? Or are the rechargeable batteries charged?
1  Select your brand
2  Pick your cover
product care
All purchases made on or after
1st Feb 2020
What's this?
product care
All purchases made between
24th Jun 2019 and 31st Jan 2020
What's this?
product care
All purchases made between
23rd May 2019 and 23rd Jun 2019
What's this?
product care
All purchases made between 12th Sep 2018 and 22nd May 2019
What's this?
product care
All purchases made between
31st Jul 2017 and 11th Sep 2018
What's this?
product care
All purchases made between the
10th Nov 2014 and 30th Jul 2017
What's this?
product care replacement
All purchases made between the
26th Dec 2011 and 9th Nov 2014
What's this?
product care
All purchases made on or after
1st Feb 2020
What's this?
product care
All purchases made between
24th Jun 2019 and 31st Jan 2020
What's this?
product care
All purchases made between
23rd May 2019 and 23rd Jun 2019
What's this?
product care
All purchases made between
12th Sep 2018 and 22nd May 2019
What's this?
product care
All purchases made between
31st Jul 2017 and 11th Sep 2018
What's this?
product care
All purchases made between
10th Nov 2014 and 30th July 2017
What's this?
product care replacement
All purchases made between
26th Dec 2011 and 9th Nov 2014
What's this?
product care
All purchases made on or after
1st Feb 2020
What's this?
product care
All purchases made between
24th Jun 2019 and 31st Jan 2020
What's this?
product care
All purchases made between
23rd May 2019 and 23rd Jun 2019
What's this?
product care
All purchases made between
12th Sep 2018 and 22nd May 2019
What's this?
product care
All purchases made between
31st Jul 2017 and 11th Sep 2018
What's this?
product care
All purchases made between
10th Nov 2014 and 30th July 2017
What's this?
product care replacement
All purchases made between
26th Dec 2011 and 9th Nov 2014
What's this?
product care
All purchases made on and after
1st Jan 2011
What's this?
extended warranty
All purchases made before
1st Jan 2011
What's this?
product care
All purchases made on and after
1st Jan 2011
What's this?
extended warranty
All purchases made before
1st Jan 2011
What's this?
3  Complete claim form
Please note: all fields with an * must be completed.
Product Details
Correspondence Details
Customer Contact Details
Fault Details
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